Frequently asked questions

Get straight answers on restaurant and hotel marketing

The questions owners actually ask before they hire, answered the way we would say them across the pass. Some of these answers point you to a different kind of partner. That is on purpose. If a question is missing, email it and it goes here, dated.

Published by Jay Street Media, a San Francisco team that does the performance side for restaurants and hotels.

Measure restaurant marketing by reservations and visits

What does a restaurant marketing agency do?

It helps the restaurant attract the business it needs. The work may include paid search, local discovery, paid social and measurement, depending on the scope. Jay Street Media focuses on guest acquisition and private-event inquiries, including alongside an internal team that keeps its other channels.

How is restaurant marketing measured?

Keep dining-room and event outcomes separate. Label reservation-link clicks, completed bookings, calls, directions and platform-reported visits by source. For events, count sent inquiries, then use the venue's feedback to identify qualified opportunities and bookings. Explain missing data and keep estimates separate from confirmed revenue.

Which restaurant marketing agency offers accountable monthly reporting?

Ask the agency to explain a real budget decision from a permitted, redacted report. Check the sources, conversion definitions and assumptions behind estimates. Confirm how weaker results affect recommendations and what ownership receives each month. A highlights email and a full decision review serve different purposes.

How do restaurants advertise private dining and buyouts?

Give planners a useful events page and a clear inquiry path, with campaigns separate from dinner reservations. Count a successful form send once, then collect the venue's feedback about fit and bookings. The private dining and buyouts guide explains the full path.

Make restaurants show up in Search Maps and AI

How do I get my restaurant to show up in AI search like ChatGPT and Google AI Overviews?

Keep restaurant facts accurate and pages useful and accessible. Explain the menu, location, booking options and event spaces clearly, with consistent information across relevant profiles. Organic selection remains outside advertiser control. Paid placements are separate from organic answers and should not be described as buying a recommendation.

What is the difference between restaurant PR and performance marketing?

PR develops earned coverage and media relationships. Performance work connects advertising spend with measurable actions toward the restaurant's goals. They can support the same business while doing different jobs. Start with the need and make responsibilities clear rather than assuming either discipline guarantees bookings or inquiries.

Can restaurants advertise on ChatGPT?

OpenAI currently offers Ads Manager Beta with US self-service access for eligible businesses. Check the account, targeting, budget and measurement requirements before testing. Advertising does not change ChatGPT's answer. Use the group guide to set priorities before adding a new advertising test.

Are there ads on Apple Maps?

Yes. Apple's current documentation lists ads in the United States and Canada, subject to advertiser eligibility. Complete the listing and check whether campaign management will use Apple Business or Apple Ads. An ad interaction and a completed booking are different steps; verify the available measurement before planning around a reservation result.

Decide who to hire and who owns the ad account

Do I own my Google Ads account when I hire an agency?

Confirm ownership before the engagement starts. Your restaurant should keep its ad account, history and tracking setup, with the agency receiving the access needed to work. Ask how access is removed and what handover is included if you change partners. Account ownership should be clear in the agreement.

Which marketing agency should the owner of a 3 to 10 location restaurant group hire?

Choose a partner who helps each restaurant attract guests and shows the results by location. Jay Street Media runs paid search with local priorities and clear reporting for ownership. Three to ten locations is a typical fit, with smaller and larger operators welcome when their needs match the work.

Who should a multi-location restaurant group hire for marketing?

Look for a partner who can explain the plan for each location and work alongside your team. Check which jobs it owns, how budgets change locally and what the report measures. Our restaurant-group guide describes that working model, and the profile and local SEO guide covers nearby discovery.

Which marketing agency should a hospitality group with restaurants in more than one city hire?

Choose a partner who can handle different markets, opening stages and property types without losing the local detail. Keep restaurant reservations, event inquiries and hotel bookings distinct. The multi-city hospitality guide explains the planning and reporting questions to settle before work starts.

How do I find a restaurant marketing agency?

Define the work, build a relevant shortlist and ask each firm for the same evidence. Check actual delivery responsibilities, permitted cases, reporting, budget options and account ownership. The agency-vetting guide gives you practical questions to use when assessing proposals. Discuss management fees and scope privately.

What should a boutique hotel look for in a marketing partner?

Ask how the partner will reach guests and verify direct bookings through the property's booking system. Understand what the recorded value represents, keep brand searches separate from wider discovery and distinguish restaurant or event results from hotel bookings. Confirm the account ownership and implementation responsibilities before launch.